Contact us
Our dedicated, professional team provides top quality health care at our East Tāmaki clinic. We are friendly, caring and will listen and work with you to promote your family’s health. Contact us to enquire about enrolment or general enquiries.
Have a medical emergency? | PHONE 111
Find us at Botany Junction Medical Centre,
110 Michael Jones Drive, Flat Bush, Auckland 2019.
30 minutes of free parking is available in front of Botany Junction Medical Health Care Clinic.
How to contact us
- Give us a call on (09) 265 0321
In an emergency, please phone 111.
Out of hours, please call Healthline on
0800 611 116.
A customer service representative will answer your call and be able to help you organise the best options to have your health needs met. During busy times, we maintain your place in the queue if you leave a number for a callback.
If you require an over the phone assessment by a healthcare expert, we’ll take your details and you’ll be called back within four hours. Telephone consults will determine if you should visit the surgery.
- Email us at info@bjdocs.co.nz
We’re happy to help with non-urgent administrative requests via email. Click to find out what we can help you with over email. For any health or appointment queries, please call us.
- Your feedback matters. Let us know! feedback@botanyjunctionmedical.co.nz
Our management team will carefully review your feedback and take the appropriate actions.
- Connect with us on Facebook
Follow us for the latest information, news and updates from Botany Junction Medical Health Care Clinic.
Email Enquiry Information
Drop us a line on email for non-urgent queries such as:
- Help resetting your MyIndici Password
- Billing and accounts
- Following up on Referrals
- Enrolment enquiries
There are some things we aren't able to process via email. You'll need to contact us by phone or use the Patient Portal if your query is about:
- managing appointments: bookings or cancellations
- requesting Medical advice, diagnose or managing acute conditions: you'll need a scheduled in-person or telehealth appointment with your GP or the Practise nurse
- Urgent medical care: call 111 for emergencies or Healthline on 0800 611 116
Don’t forget that you can book a telephone or video consultation with your GP to discuss health related issues
Where to find us
Botany Junction Medical Centre,
110 Michael Jones Drive, Flat Bush, Auckland 2019
Frequently asked questions
To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement.
You will need to provide proof of identity and eligibility which may include the following forms of identification:
- NZ Passport or NZ birth certificate
- International passport with resident visa OR work visa of minimum 24-month duration
On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.
Yes. As part of completing your enrollment, we request that you have a new patient screening appointment with one of our Nursing or Medical Centre Assistant team members.
This new patient appointment enables our team to work with you to better understand your current health and wellbeing.
Following the new patient appointment as above, you can book your first consultation with your nominated doctor.
All GP appointments are 15 minutes long.
- One appointment is for a single health issue.
- Should you wish to have a 30-minute GP appointment, it will be charge at a non-subsidized rate.
- Depending on your age and health, one of our specialist nursing or pharmacist clinicians may be able to spend more time with you.
If you are a new patient, you will get full access to the patient portal “My Indici” once you have completed your enrolment.
Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.
There may be additional costs for treatments/tests/materials
We recommend that you book your future appointments via your patient portal My Indici.
If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.
All consultations are by appointment only.
Patient portals are secure online sites where patients can access their health information and interact with their general practice. Set up access to your patient portal at http://www.botanyjunctionmedical.co.nz/patient-portal/ or email info@bjdocs.co.nz if you would like help.
We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).
Under 14 years free
14-17 years $16
18+ years $18.50
Urgent prescription 14+ years $27.50
The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.
We are open
Monday 8am to 5pm
Tuesday 7am to 5pm
Wednesday 8am to 5pm
Thursday 7am to 5pm
Friday 8am to 5pm
Saturday 8am to 12pm (Midday)
For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.
These are consultation prices only.
Under 14 Years - Free
14 - 17 years - $13.00
18 years & over - $19.50
Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.
We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.